Terms and Conditions
15 September 2024 2024-09-15 17:22Terms and Conditions
This document contains the general terms and conditions of use of the website and the application www.treelingu.com, an accommodation facility provided by the Owner of the Application.
Definitions
To enable a complete understanding and acceptance of these terms and conditions, the following terms, singular and plural, will have the meaning indicated below:
- Owner: Rosa Maria Luvarà, Johannesstraße 7, 53757 Sankt Augustin | Steuer -Nr. 222/5280/1932
- Application: the website and application www.treelingu.com
- Products: the services sold by the Owner
- User: any person who accesses and uses the Application
- Consumer User: the natural person of legal age who concludes a contract for purposes unrelated to their business, commercial, artisanal, or professional activity
- Contents: any text or multimedia element present on the Application, including announcements, advertisements, reviews, images, etc.
- Conditions: this contract, which governs the relationship between the Owner and the Users and the sale of the Products offered by the Owner through the Application.
Scope of the Terms
Use of the Application implies acceptance of the Conditions by the User. If the User does not intend to accept the Conditions and/or any other legal notice or information published or referred to therein, they will not be able to use the Application or the related services.
The Conditions can be modified at any time. The applicable Conditions are those in force on the date of transmission of the purchase order or request for the supply of a Product.
Before using the Application, the User must read the Conditions carefully and save or print them for future reference.
The Owner reserves the right to vary, at their discretion, the graphic interface of the Application, the Contents, and their organization, as well as any other aspect that characterizes the functionality and management of the Application. When necessary, the Owner will communicate to the User any related instructions.
Purchase through the Application
All Products offered through the Application are described in detail on the product pages (quality, characteristics, availability, price, delivery times, ancillary charges, etc.). There may be errors, inaccuracies, or small differences between what is published on the Application and the real Product. Furthermore, images of the Products are representative and do not constitute a contractual element.
Purchases of one or more Products through the Application are permitted to Consumer Users. Purchases are allowed for natural persons only if they are of legal age. For minors, any purchase or request for supply of Products through the Application must be examined and authorized by parents or those exercising parental responsibility.
The offer of Products through the Application constitutes an invitation to place an order, and the User’s order will be valid as a contractual purchase proposal, subject to confirmation and/or acceptance by the Owner. The Owner reserves the right to accept or reject the User’s order at their discretion. The User cannot object or complain for any reason if their order is not accepted.
The contract for the sale of the Products is considered concluded with the acceptance by the Owner of the User’s contractual proposal. The Owner will accept the order by sending a confirmation to the email address provided by the User. The confirmation will include the order details, price, additional charges, delivery times, and the method for exercising the right of withdrawal or its possible exclusion.
If the Product is not available, the Owner will inform the User of the new delivery or supply terms, asking if they intend to confirm the order or not. It is understood that the contract will be considered completed only for Products accepted by the Owner.
The User must verify the accuracy of the data contained in the order confirmation and promptly notify the Owner of any errors. The User will keep a copy of their order, the related confirmation, and the Conditions.
Prices and Payments
For each Product, the price, including VAT if applicable, is indicated. If the nature of the Product makes it impossible to calculate it in advance, the method for calculating the price is provided.
Furthermore, all possible taxes and additional expenses which may vary according to the payment method will be indicated. If these cannot be reasonably calculated in advance, an indication of any expenses charged to the User will be provided.
The Owner reserves the right to modify the price of Products and additional costs at any time. Price changes will not affect contracts already concluded before the change.
The User agrees to pay the price of the Product in the time and manner indicated in the Application and to provide any necessary data.
The Application uses third-party tools for payment processing and does not handle payment data directly (such as credit card numbers or passwords). If these third-party tools deny payment authorization, the Owner cannot supply the Products and will not be held responsible.
Billing
Users who wish to receive an invoice must provide billing data. The information provided will be used as proof, and the User guarantees its truthfulness.
Methods of Providing Services
The Owner will provide services to the User in the manner and within the terms indicated on the Application and confirmed in the order. If it is not possible to provide the services within this period, the Owner will promptly notify the User by email.
If the User does not accept the new delivery term or the supply has become impossible, they may request a refund. Refunds will be credited promptly, using the same payment method, within a maximum of 14 days from the Owner’s receipt of the refund request.
Users’ Right of Withdrawal from the Purchase of Services
The Consumer User has the right to withdraw within 14 days from the date of the contract’s conclusion. To do so, they must send a written communication to info@treelingu.com or use the optional withdrawal form provided.
If the withdrawal is exercised correctly, the Owner will refund the User within 14 days using the same payment methods. The User acknowledges that the right of withdrawal is lost after the complete provision of a service.
Exclusions from the Right of Withdrawal
The right of withdrawal does not apply in cases such as:
- Products subject to market fluctuations beyond the Owner’s control
- Customized or perishable Products
- Sealed Products not suitable for return due to hygiene or health protection reasons, once opened
- Certain leisure services with specific performance dates
For more information, contact info@treelingu.com.
Optional Form for Exercising the Right of Withdrawal
Users may withdraw using the following form, sent to info@treelingu.com:
I hereby communicate my withdrawal from the sales contract related to the following product:
Order Number:
Product:
Name:
Address:
Email associated with the order:
Date:
User Submitted Content
Users may upload content to the Application, provided it is not illegal, harmful, or infringing on the rights of others. The User is responsible for ensuring that content uploaded is legal and appropriate. The Owner reserves the right to delete or modify any content deemed illicit, abusive, or otherwise inappropriate.
Industrial and Intellectual Property Rights
All content on the Application, including texts, documents, trademarks, logos, and images, is protected by copyright and trademark law. Users may not copy, alter, distribute, or use content without the Owner’s permission.
Disclaimer of Warranty
The Application is provided “as is” without any warranties of uninterrupted service or freedom from errors, viruses, or bugs. The Owner will make reasonable efforts to ensure availability but cannot be held liable for any downtime.
Limitation of Liability
The Owner is not liable for damages or costs beyond the refund of the price paid, except in cases of willful misconduct or gross negligence.
Force Majeure
The Owner cannot be held responsible for failure or delay in fulfilling obligations due to events beyond their reasonable control.
Linking to Third Party Sites
The Application may contain links to third-party sites. The Owner is not responsible for the content of these sites or for services provided through them.
Privacy
Data protection is handled according to the Privacy Policy available at https://treelingu.com/privacy-policy.
Applicable Law and Jurisdiction
The Conditions are governed by Italian law. For Consumer Users, any disputes will be subject to the forum of the User’s residence or domicile.
Online Dispute Resolution for Consumer Users
European Consumer Users may resolve disputes via the EU’s online platform at ec.europa.eu/consumers/odr/.
Date: 12/04/2024